Returns - JDM Performance

Return Policy – JDM Performance

At JDM Performance, we stand behind the quality of our JDM parts and accessories. Returns are only accepted under strict conditions, outlined below.

Eligibility for Returns

Returns are only accepted if:

  • The item is damaged, defective, or incorrect

  • The return is requested within 14 days of delivery (UK & EU customers only)

  • You provide clear photo or video evidence before return approval

We do not accept returns for:

  • Buyer error (wrong item ordered, incorrect fitment, change of mind)

  • Clothing or accessories that are made to order or personalised

  • Items that have been used, installed, worn, or are not in original condition

  • Any request made after 14 days from delivery (for UK/EU), or at all for non-defective items outside the UK/EU

All claims for missing, incorrect, or damaged items must be submitted within 3 business days of delivery.

Claims such as “item does not fit” must include visual proof of incompatibility. It is the buyer’s responsibility to verify compatibility before ordering. We are not responsible for fitment issues due to vehicle modifications or regional model differences.

Return Costs & Restocking Fee

  • Buyers are responsible for return shipping costs unless the item is confirmed defective or incorrect

  • All returns must be shipped using a tracked and insured method

  • Unsolicited or unauthorised returns will be rejected

  • A 25% restocking fee applies to all non-defective returns (if approved as an exception)

  • Refusal to accept delivery, providing invalid address details, or failure to collect your parcel is the buyer’s responsibility. Any return costs will be deducted from any applicable refund

How to Request a Return

Do not send items back without prior approval.

To request a return, please use the Live Chat Assistant on our website. You’ll be guided through the process, including providing your order number, reason for return, and any supporting evidence.

We will provide you with the correct return address only after approval.

Refunds

Refunds will be issued to the original payment method after the returned item is received and inspected. Processing typically takes 3–7 business days.
Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

  • Gift cards

  • Made-to-order clothing (unless defective or incorrect)

  • Used, damaged, modified, or incomplete items

  • Items without original packaging

  • Any items returned without authorisation

Please refer to size charts before ordering clothing. We recommend ordering a size up if you prefer a looser fit.

Important Notes

  • We recommend professional fitment of all parts. We are not liable for damage or costs caused by incorrect installation or misuse.
  • Some items may be fulfilled via third-party logistics partners or international warehouses to provide access to a wider range of enthusiast parts. Delivery times and tracking methods may vary.
  • All products are independently sourced and are not affiliated with or endorsed by any original brand names that may be referenced for style or compatibility purposes.
  • This policy applies to customers in the US, EU, UK, Canada, Australia, and other international destinations.

JDM Performance reserves the right to amend this policy at any time without notice.