JDM Performance Customer Support, Shipping, Returns, and Customer Service Standards
JDM Performance is an independent automotive retailer supplying JDM performance parts, exhaust systems, and accessories worldwide through jdmperformance.net.
This page covers customer support, shipping, tracking, returns, buyer responsibilities, and our store policies.
Get Help Fast (Please Start Here)
To ensure fast and efficient customer support, please use the tools below before contacting us. Most enquiries are resolved instantly without waiting for a response.
Track Your Order
Get live delivery updates using our tracking system.
Order Tracking Portal
Tracking details are provided once your order is dispatched. Updates may take a few business days to appear, particularly with international shipments, and may not update daily.
If your parcel is moving through transit normally, no action is needed. Please allow time for tracking updates before contacting support.
Live Chat Assistant (24/7)
Our live chat assistant can immediately help with:
• Tracking updates
• Returns and refund status
• Common order-related issues
Live chat is available in the bottom-right corner of jdmperformance.net
Frequently Asked Questions
Find instant answers to the most common queries.
Visit FAQ Page
Still Need Help?
If your enquiry hasn't been resolved using the options above, you can contact our customer support team directly.
Email: info@jdmperformance.net
For faster assistance, please include your order number and any relevant details or photographs as outlined below.
Order-Related Enquiries
Please include your full order number (for example, #156241)
Product Issues (Damage, Incorrect, or Defective Items)
To properly assess any issue, items must be submitted within the required timeframe and include all of the following:
• At least two clear photos of the product
• A photo of the original packaging and shipping label
• A short video clearly showing the issue
• A brief written summary of the issue
• Any troubleshooting steps already attempted
Damaged items must be submitted via email within 3 business days of delivery.
Submissions missing any of the above information may be automatically closed.
Support Expectations
Support is handled via live chat and email only. Phone support is not monitored.
All requests are received and handled in the order received. Once a request is received, we aim to respond within 24–72 hours during business hours.
Shipping, Delivery, and Order Status
We offer free worldwide shipping on most JDM parts and accessories. Orders are fulfilled through our international supplier and logistics network.
Delivery timeframes are estimates, not guarantees. International shipping may involve customs processing, import fees, or delays caused by external factors outside our control.
Once an order is fulfilled, it has left our facility and is in transit with the carrier. Orders cannot be cancelled, modified, or refunded while in transit.
Failure to collect or refusal to accept delivery may result in costs being deducted from any applicable refund.
Returns, Refunds, and Buyer Responsibility
Returns are accepted only where required by applicable consumer protection law, based on the buyer’s country of residence.
Where returns are permitted:
• Requests must be submitted within 14 days of delivery unless the item is confirmed defective or incorrect
• The buyer is responsible for return shipping costs unless the item is confirmed defective or incorrect
• Any applicable costs will be deducted from any applicable refund
• Refunds are issued to the original payment method only after the returned item is received and inspected
Returns may be refused if:
• Returns are not legally required in the buyer’s country
• The item shows signs of use, incorrect installation, or third-party modification
• Compatibility was not verified prior to purchase or the wrong size was ordered
• The return request falls outside the permitted timeframe
Buyer responsibility includes verifying compatibility, reviewing size charts, monitoring tracking updates, and accepting delivery where applicable.
Installation, Compatibility, and Product Use
Our wide range of JDM performance parts, exhaust components, and accessories is designed to enhance your vehicle’s performance and appearance.
We strongly recommend professional fitment for automotive, race, and performance parts. Incorrect installation, third-party modification, or misuse may void eligibility for returns or refunds.
Verified Orders, Reviews, and Quality Standards
JDM Performance operates a verified review system. Reviews can only be submitted by a verified customer with order confirmation, ensuring feedback reflects genuine buyer experiences.
We do not accept fake reviews or unverified third-party submissions that cannot be linked to a confirmed buyer.
We stand behind the quality of our JDM parts and accessories and aim to deliver top-quality automotive products supported by consistent customer service standards.
Feedback from verified customers is available on our jdmperformance.net Reviews page.
Thank you for choosing JDM Performance.
We are committed to delivering high-quality JDM car parts, accessories, and performance solutions for enthusiasts worldwide.