FAQ's

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online, please be aware it can take upto 72 hours for tracking to update, for international orders once the item is in transit it is quite common for the tracking information to update only after the item has entered the destination country.

Track your order in real time right here using the tracking tool here > Track your order

We ship to most countries worldwide using trusted, fully tracked delivery services.

Free tracked shipping is available on orders over £30 GBP, $40 USD, or €35 EUR. Orders below the free shipping threshold will incur a shipping charge based on the destination country and shipping method selected at checkout.

We work with a range of trusted international carriers to ensure your order is delivered safely and efficiently wherever you are located.

Shipping Policy

At JDM Performance, we're committed to delivering high-quality JDM performance parts, accessories, and styling products worldwide using trusted, fully tracked shipping services.

Free Shipping

Free tracked shipping is available on orders over £30 GBP, $40 USD, or €35 EUR.

Orders below the free shipping threshold will incur a shipping charge based on the destination country and shipping method selected at checkout.

Free shipping promotions may not apply to select apparel orders when combined with discount codes.

Tracked Delivery

All orders include tracking. Tracking details are provided once your order has been dispatched, allowing you to follow your shipment from dispatch to delivery.

Shipping Method Upgrades

For larger or heavier orders, we may upgrade your shipment to a faster courier service at no additional cost where available. This upgrade is provided at our discretion and depends on the destination, package size, and carrier availability.

Estimated Delivery Times

All shipping times are estimates based on business days.

• United Kingdom: 5–10 business days

• European Union: 5–10 business days

• USA: 7–10 business days

• Canada: 7–10 business days

• Australia / New Zealand: 7–10 business days

• Asia: 7–10 business days

• Other International Destinations: 10–14 business days

Please note: While we strive to meet the estimated delivery timeframes, they are not guaranteed. Occasional courier delays or customs inspections may occur. JDM Performance is not responsible for any delays once the order has been dispatched. Once an item has been shipped and is in transit, we are not liable for delays caused by the shipping carrier, customs, or other external factors. Refunds will not be issued due to shipping delays, although we are always here to assist where possible.

Shipping & Refund Policy Notes

• Shipping times are estimates only and not guaranteed.

• Initial shipping costs are non-refundable in cases of returns or order refusal.

• Any unclaimed, refused, or undeliverable orders (due to incorrect address or missed delivery) may be subject to return shipping and handling fees, which will be deducted from any applicable refund.

• For more information, see our Return Policy.

Need Help?

Live Chat: Visit us at JDMPerformance.net and use our live chat for real-time assistance.
Track Your Order | FAQs
Email: info@jdmperformance.net – we aim to reply within 24 hours.

If you have any questions about tracking, returns, or shipping, our support team is here to help.

At JDM Performance, we're not just delivering parts; we're delivering performance, reliability, and satisfaction straight to your door.

JDM Performance - Shipping Information

At JDM Performance, we're dedicated to providing high-quality JDM performance parts and accessories with reliable, fully tracked worldwide delivery.

Tracking Your Order

All orders include tracking. Tracking details are provided once your order has been dispatched, allowing you to monitor your shipment from dispatch to delivery.

You can track your order at any time using our tracking portal:

https://jdmperformance.net/tools/track

In most cases, the tracking portal will display an estimated delivery date. If an estimate is not immediately available, it will typically be updated as your shipment progresses through the carrier's network.

Shipping Options

Free Tracked Shipping

Free tracked shipping is available on orders over £30 GBP, $40 USD, or €35 EUR.

Orders below the free shipping threshold will incur a shipping charge based on the destination country and shipping method selected at checkout.

Express Shipping Upgrades

For larger or heavier orders, we may upgrade your shipment to a faster courier service at no additional cost where available. Shipping upgrades are provided at our discretion and depend on the destination, package size, and carrier availability.

Tracking Information

All orders include tracking. Tracking details are provided once your order has been dispatched, allowing you to monitor your shipment from dispatch to delivery.

Shipping Estimates:

• United Kingdom: 5-7 Business Days
• EU Countries: 5-7 Business Days
• USA: 7-10 Business Days
• Canada: 7-10 Business Days
• Asia: 7-10 Business Days
• Australia: 7-10 Business Days
• New Zealand: 7-10 Business Days
• Other International: 10-14 Business Days

FAQs

Please refer to the FAQ's section.

Assistance & Inquiries:

Connect with us at info@jdmperformance.net. We aim to respond within 24 hours, steadfastly working towards addressing your concerns. We firmly believe every challenge has a solution.

At JDM Performance, we're not just delivering parts; we're delivering performance, reliability, and satisfaction straight to your door.

Orders may arrive in one or more shipments depending on the products ordered, warehouse locations, and shipping method used.

If your order has been dispatched in multiple shipments, separate tracking information will be provided where available.

If you believe an item is missing after all shipments have been delivered, please contact our support team and we'll be happy to assist.

This is automatically sent to your email address when you place an order, Please make sure to check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Shipping costs are calculated based on your destination and displayed at checkout before payment.

We offer free tracked shipping on orders over £30 GBP, $40 USD, or €35 EUR.

Orders below the free shipping threshold will incur a shipping charge based on the destination country and shipping method selected.

All orders include tracking, and tracking details are provided once your order has been dispatched.

We are delighted to offer free international shipping. Our unique products are available worldwide, ensuring that wherever you are, you can enjoy our distinctive offerings. We partner with reputable carriers to ensure efficient and secure delivery of your items directly to your doorstep.

We strongly recommend reviewing your order carefully before submission to ensure the accuracy of size and design selections. In case you discover any discrepancies post-order placement, kindly reach out to our customer support team at support@jdmperformance.net within 24 hours. Our dedicated team is committed to assisting you as effectively as possible to resolve any issues. Please be aware that while we strive to accommodate changes, we cannot guarantee them due to the high efficiency of our shipping team, which often processes orders within 24 hours of placement.

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country. This is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

You can track your order in real time here

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country, so it could appear the item is stuck, this is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

We diligently partner with trusted shipping carriers, ensuring each item is shipped with tracking and proof of delivery for your peace of mind. However, once items have left our facility, we are unable to assume further responsibility for their transit. In the event of any delivery issues, we recommend contacting your local post office to verify if the package was redirected to another location. Should you face any challenges or need assistance, please do not hesitate to reach out to our customer service team at support@jdmperformance.net We are here to help and ensure a smooth experience.

We generally cancel orders only in two scenarios: if there's an issue with stock availability, or upon your request. In the rare event that we must cancel your order due to stock-related issues at our end, we sincerely apologize for any inconvenience caused. In such cases, we will always propose alternative product options and ensure that your refund is processed promptly and in full. Our priority is to resolve any issues swiftly and to your satisfaction.

We cover all customs, tariffs, and import fees for most countries, there are no hidden costs. Shipping is also completely free, making your experience as smooth and hassle free as possible.

However please note due to the frequent changes in U.S. import regulations and tariffs on certain product categories, we cannot guarantee the same for orders shipping to the United States. Some U.S. customers may be charged duties or fees by U.S. Customs depending on the item, value, or updated trade policies.

If you're ordering from the U.S we’ll always do our best to minimize any impact and assist if any issues arise.

Return Policy – JDM Performance

At JDM Performance, we stand behind the quality of our JDM performance parts, JDM parts, and JDM accessories. We offer a 14-day return policy, starting from the date of delivery, under the following conditions:

Eligibility for Returns

• Returns are only accepted for damaged, defective, or incorrect items.

• Returns for buyer error (e.g. wrong item ordered, incorrect fitment, or change of mind) are not accepted.

• Items must be unused, unworn, with tags, and in original packaging.

• Returns must be initiated within 14 days of delivery and include clear photo or video evidence of the reported issue so we can investigate and authorise the return where appropriate.

• A receipt or proof of purchase is required for all returns.

• Any claims for missing, incorrect, or damaged items must be submitted within three (3) business days of receiving the product.

• Claims for “item does not fit” must include visual evidence of incompatibility.

Return Costs & Restocking Fee

• Return shipping costs are the buyer’s responsibility unless the item is confirmed defective or incorrect.

• All return shipments must be freight prepaid, using a tracked shipping method. We recommend adding insurance for your protection., 

  The customer is responsible for the returned item until it is confirmed delivered to our approved returns address.

  Refunds can only be processed once the returned item has been received and verified at the authorised returns address. Customers should use a tracked shipping service, as we cannot be responsible for returns lost in transit.

• COD or freight collect shipments are not accepted, and any additional charges incurred during the return process will be deducted from the refund.

• A 25% restocking fee applies to all authorised non-defective returns.

• Failure to collect an order, provide a valid address, or refusal of delivery is the buyer’s responsibility. Any return shipping or handling fees will be deducted from any applicable refund.

Return Process

• Do not return any items without first initiating a return request. Unauthorised returns will be rejected.

• To initiate a return, use the Live Chat or email us at info@jdmperformance.net clearly stating your order number, reason for return, and including photo or video evidence.

• Once approved, we will provide return instructions and the correct return address.

• Customers are responsible for return shipping costs, except in cases of verified defective or incorrect items.

Refunds

• Once the returned item is received and inspected, verified via tracked delivery confirmation, refunds will be processed to the original payment method within 3-10 business days.

• Refund times may vary depending on your payment provider and bank processing times.

Exceptions

• Gift cards and personalised items are non-returnable.

• Clothing items are made-to-order and are non-returnable and non-refundable, unless defective or incorrect due to our error. We encourage customers to check size charts carefully and consider ordering a size up for a looser fit.

• Failure to collect or accept delivery of an order is the buyer’s responsibility, and any related costs will be deducted from any applicable refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 business days of delivery with photo or video evidence. We will arrange for a replacement or refund and cover shipping costs for verified issues.

Additional Terms

• We recommend professional fitment of parts. JDM Performance is not liable for damages or costs resulting from incorrect installation or improper use.

• JDM Performance reserves the right to modify or terminate these terms at any time without prior notice.

• This policy is accessible to all website visitors without requiring login or personal information. For more information, please visit our FAQ's section..

Termination of these terms and conditions may occur without prior notice from JDM Performance at any time, for any reason. However, provisions related to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall remain in effect even after termination.

We strive to process refunds promptly, typically within 48 hours of receiving a returned item. However, it's important to note that processing times can vary with different banks, and it may take them several days to credit the refund to your account. Therefore, we kindly ask you to allow up to ten working days from the time you post the item back to us before inquiring about your refund. Rest assured, we will keep you informed and send you an email notification once your refund has been processed.

All returns must be approved through our official return request process before any items are sent back. Items returned without approved return instructions, authorisation, or sent to an incorrect/unverified address may not be identifiable within our returns system and can delay or affect processing.

At JDM Performance, we value your trust and strive to deliver the highest quality JDM performance parts, accessories, and customer service. Below are our return instructions to ensure a smooth process should you need to return an item.

All returns must be approved through our official return request process before any items are sent back. Items returned without approved return instructions, authorisation, or sent to an incorrect/unverified address may not be identifiable within our returns system and can delay or affect processing.

Return Policy Overview

1. Eligibility for Returns

   • Defective or Incorrect Items: If you receive an incorrect or verified defective item, we will take full responsibility for covering return shipping costs and resolving the issue in accordance with applicable consumer laws..

   • Non-Eligible Returns: We do not accept returns if the wrong item was purchased without consulting us prior to placing the order. Please ensure you select the correct item for your vehicle before making a purchase.

   • Customers are responsible for confirming compatibility, fitment, specifications, and suitability for their vehicle prior to purchase.

   • Please note that slight differences in color, shade, finish, stitching, materials, texture, or appearance may occur due to lighting conditions, photography, screen/display settings, manufacturing batches, and supplier variations. Minor visual differences do not automatically qualify an item as defective, damaged, or incorrect.

2. Contacting Us Before Returning Items

   • Important: Do not send any return item without first contacting us to open a return ticket. Returns sent outside the approved return process may not be accepted and may delay or affect processing.

   • Claims for missing, incorrect, damaged, or visibly defective items should be reported within three (3) business days of delivery to allow prompt investigation with the courier and fulfilment partners. Customers should inspect all items promptly upon receipt and provide clear photo and/or video evidence, including packaging and shipping labels, when reporting an issue.

   • Use the contact form in the navigation menu or email us at support@jdmperformance.net.

   • Return Request Requirements

     To initiate a return request, customers must provide:

     • Order number
     • Clear photos of the item received
     • Photos of packaging and shipping labels
     • Clear photo/video evidence of the reported issue
     • A written explanation of the problem
     • Any relevant fitment or installation details where applicable

     Failure to provide sufficient evidence may delay or prevent processing of the claim.

3. Shipping Requirements

   • All return shipments must be made freight prepaid.

   • Use a shipping method with tracking and insurance coverage to protect your return.

   • COD or freight collect shipments will not be accepted.

4. Condition of Returned Items

   • Returned items must be unused, uninstalled, in original condition, and returned with original packaging, labels, accessories, and contents included.

   • Claims for missing, incorrect, or damaged items must be submitted within three (3) business days of receiving the merchandise. Please inspect your products promptly upon receipt.

   • Items showing signs of installation, use, modification, damage, wear, or missing components may be rejected or subject to reduced refund eligibility.

5. Returns for Errors by JDM Performance

   • If we sent you the wrong item due to an error on our part, contact us immediately so we can rectify the issue.

Additional Notes

• Refunds: are only issued for approved returns that meet the conditions outlined within this policy.

• Professional Fitment: We recommend professional fitment of all parts. JDM Performance shall not be liable for damages resulting from improper use or fitment.

• JDM Performance reserves the right to modify these policies at any time without prior notice.

Delivery confirmation from a courier or postal service does not automatically constitute confirmation of receipt, inspection, acceptance, or processing by JDM Performance. Returned items must first be identified, inspected, and verified within our returns process before any refund or resolution can be approved.

For any questions or concerns, please contact our support team at info@jdmperformance.net

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@jdmperformance.net with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Please note that slight differences in color, shade, finish, stitching, materials, or appearance may occur due to lighting conditions, photography, screen/display settings, manufacturing batches, and supplier variations.

As many of our products are specialist automotive accessories and aftermarket components, minor visual variations are considered normal and do not automatically qualify as defective or incorrect items.

All returns must be approved through our official return request process before any items are sent back. Items returned without approved return instructions, authorisation, or sent to an incorrect/unverified address may not be identifiable within our returns system and can delay or affect processing.

Return transit times depend on the carrier and shipping method selected by the customer.

Please note that only approved and authorised returns sent in accordance with the provided return instructions can be processed within our returns system.

Delivery confirmation from a courier does not automatically constitute confirmation of receipt, inspection, acceptance, or processing by JDM Performance. All returned items must first be identified, inspected, and verified by our returns team.

Once an approved return has been received and verified, we aim to process eligible refunds within 3-10 business days. Processing times may vary depending on return volume, inspection requirements, and your payment provider or bank.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value, you can also these with any sale offers or discount codes we have running!

To ensure fast and efficient service, please use the tools below before reaching out:

Track Your Order

Get live delivery updates using our tracking system:

Order Tracking Portal

Live Chat Assistant (24/7)

Our virtual assistant can immediately help with:

• Tracking updates

• Returns & refund status

• Common issues

Start Chat Support (bottom-right order)

Frequently Asked Questions

Find instant answers to the most common queries
Visit FAQ Page

Still Need Help?

If your issue wasn’t resolved using the tools above, please ensure your request includes the required information below. Requests missing details may not be processed.

For Order-Related Inquiries

Include your full order number (example: #156241)
Requests without a valid order number cannot be reviewed.

For Product Issues

To properly assess any issue, please include:

• At least Two clear photos of the product

• A photo of the original packaging and shipping label

• A short video clearly showing the problem

• A brief written summary of the issue

• What troubleshooting steps you’ve already tried

*Submissions missing any of the above may be automatically closed.

Support Expectations

• Support is handled via chat and email only

• Phone is not monitored

• All requests are reviewed in the order received

• Our support team is always reachable via the support flow above. We handle all requests in the order received and aim to respond within 24–72 hours business hours.

Our dedicated customer service team is available Monday through Friday and ready to assist with any questions or concerns. We aim to respond to all emails within 48 hours. Your inquiries are important to us, and we’ll address each one as promptly as possible.

For faster assistance, you can use our live chat feature at JDMPerformance.net.

You can also track your order in real time and browse our full FAQ section for quick answers to common questions.

JDM Performance is an automotive brand and supplier of parts, accessories, and apparel, dedicated to offering high-quality automotive products and accessories inspired by the Japanese Domestic Market (JDM). We are committed to providing a broad spectrum of performance-enhancing parts and visually appealing accessories that reflect the innovative and spirited nature of JDM-style tuning. Our mission is to make these unique and efficient products at an accessible prices, serving car enthusiasts who are passionate about the unique combination of speed, efficiency, and style that is intrinsic to the JDM philosophy.

Yes, JDM Performance is a legitimate automotive brand and parts supplier. We pride ourselves on offering high-quality automotive products, apparel and accessories inspired by the Japanese Domestic Market (JDM). Our commitment to providing performance-enhancing parts and aesthetically pleasing accessories at affordable prices has earned us the trust and satisfaction of car enthusiasts worldwide. We uphold the highest standards of quality and customer service, ensuring a reliable and satisfactory experience for all our customers.

Stay updated with our latest product releases and events by subscribing to our email listing or following us on our social media pages, links at the footer of the website.

Yes! If you're looking for a specific part or accessory not currently listed on our site, or if you're interested in customizing products such as clothing or floor mats, JDM Performance is here to assist. We have access to a vast network of suppliers for sourcing specific items and offer custom design services to create uniquely tailored products. Please contact our customer service team with the details of the item you need or the customizations you envision. We're dedicated to fulfilling your specific requirements and helping you express your individual style or enhance your vehicle's performance and aesthetics.

Yes of course for T Shirts check our size guide here T Shirt Size Guide 

For Hoodies check our size guide here Hoodie Size Guide

You can read all verified customer reviews on our website here: JDMPerformance.net reviews. These include ratings, written feedback, and photo submissions from real buyers worldwide.

Yes, all reviews on our website are verified through Loox, a third-party platform that only allows feedback from confirmed customers after a completed purchase. This guarantees that each review comes from someone who actually received the product. You can also view real customer feedback on our JDM Performance reviews page.

After a successful order, our system sends a review request via email through Loox. Customers can submit a star rating, write about their experience, and upload photos of the product in use—all while being verified as a buyer.

No. Since reviews are collected only after an order is fulfilled, fake or anonymous reviews are blocked by design. Every review is tied to a real transaction and is automatically filtered through Loox to ensure authenticity.

No. Only customers who have completed a purchase and received their order are invited to leave a review. This ensures our review system reflects real product experiences, not fake opinions.

Yes. Many of our customers upload photos or videos of their parts installed on their cars. These visual reviews provide extra confidence when browsing performance parts and help others see the fit and finish in real-world setups.