FAQ's

JDM Performance - Shipping Information

✅ Enjoy FREE Shipping on all Orders - no hidden fees!

At JDM Performance, we're dedicated to providing you with top-quality JDM performance parts, JDM parts, and accessories for your car. Our commitment extends to timely deliveries, ensuring your orders reach you swiftly and securely.

Shipping Options:

1. Free & Tracked Standard Shipping

   Enjoy FREE tracked standard shipping on all orders. Every shipment includes tracking, ensuring the safe and reliable delivery of your JDM car parts with confidence.

1. Express Shipping:

   • For bulkier items exceeding 2kg, we seamlessly upgrade you to express shipping without any extra charges, ensuring you get your JDM performance parts even faster.

Shipping Timeframes:

Please be aware that our delivery estimates are based on business days. While we ardently aim to meet these timeframes, occasional shipping delays beyond our control might occur.

Shipping Estimates:

• United Kingdom: 5-7 Business Days
• EU Countries: 5-7 Business Days
• USA: 7-10 Business Days
• Canada: 7-10 Business Days
• Asia: 7-10 Business Days
• Australia: 7-10 Business Days
• New Zealand: 7-10 Business Days
• Other International: 10-14 Business Days

FAQs

Please refer to the FAQ's section.

Assistance & Inquiries:

Connect with us at info@jdmperformance.net. We aim to respond within 24 hours, steadfastly working towards addressing your concerns. We firmly believe every challenge has a solution.

At JDM Performance, we're not just delivering parts; we're delivering performance, reliability, and satisfaction straight to your door.

Yes! You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://jdmperformance.net/account/register and follow the instructions on-screen.

We proudly offer our free international shipping service to almost all regions and countries around the globe. We utilize only the best couriers in the industry to ensure your order reaches you safely and efficiently, no matter where you are located.

The majority of your items will be shipped together in a single package. However, please be aware that certain items might be dispatched separately from the rest of your order due to specific shipping requirements. If you find any items missing upon receipt, we encourage you to promptly contact us at support@jdmperformance.net. Our dedicated support team is ready to assist you with any concerns or queries you may have.

This is automatically sent to your email address when you place an order, Please make sure to check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Take advantage of our complimentary, free worldwide standard shipping service on all orders, regardless of size. Every shipment is equipped with tracking capabilities, providing you with the assurance of a safe and secure delivery of your JDM car parts. We ensure a seamless and worry-free shipping experience from our door to yours.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online, please be aware it can take upto 4days for tracking to update, for international orders once the item is in transit it is quite common for the tracking information to update only after the item has entered the destination country.

We are delighted to offer free international shipping. Our unique products are available worldwide, ensuring that wherever you are, you can enjoy our distinctive offerings. We partner with reputable carriers to ensure efficient and secure delivery of your items directly to your doorstep.

We strongly recommend reviewing your order carefully before submission to ensure the accuracy of size and design selections. In case you discover any discrepancies post-order placement, kindly reach out to our customer support team at support@jdmperformance.net within 24 hours. Our dedicated team is committed to assisting you as effectively as possible to resolve any issues. Please be aware that while we strive to accommodate changes, we cannot guarantee them due to the high efficiency of our shipping team, which often processes orders within 24 hours of placement.

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country. This is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country, so it could appear the item is stuck, this is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

We diligently partner with trusted shipping carriers, ensuring each item is shipped with tracking and proof of delivery for your peace of mind. However, once items have left our facility, we are unable to assume further responsibility for their transit. In the event of any delivery issues, we recommend contacting your local post office to verify if the package was redirected to another location. Should you face any challenges or need assistance, please do not hesitate to reach out to our customer service team at support@jdmperformance.net We are here to help and ensure a smooth experience.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@jdmperformance.net we may be able to cancel your order before it’s processed, please be aware we are unable to cancel an order once its in transit.

We generally cancel orders only in two scenarios: if there's an issue with stock availability, or upon your request. In the rare event that we must cancel your order due to stock-related issues at our end, we sincerely apologize for any inconvenience caused. In such cases, we will always propose alternative product options and ensure that your refund is processed promptly and in full. Our priority is to resolve any issues swiftly and to your satisfaction.

JDM Performance Return Policy

At JDM Performance, we stand behind the quality of our JDM performance parts, JDM parts, and JDM accessories. We offer a 14-day return policy, starting from the date of delivery, under the following conditions:

Eligibility for Returns

• Returns are only accepted for damaged, defective, or incorrect items.
• Change-of-mind or buyer’s remorse returns are not accepted.
• Items must be unused, unworn, with tags, and in original packaging.
• Returns must be initiated within 14 days of delivery and require photo/video proof of any defect before approval.
• A receipt or proof of purchase is required for all returns.
• Any claims for missing, incorrect, or damaged items must be submitted within three (3) business days of receiving the product.

Return Costs & Restocking Fee

• Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
• All return shipments must be freight prepaid, and we highly recommend using a shipping method that provides tracking and insurance.
• COD or freight collect shipments are not accepted, and any additional charges incurred during the return process will be the buyer's responsibility.
• A 20% restocking fee applies to all non-defective returns.
• Failure to collect an order after delivery is the buyer’s responsibility. Any additional return shipping or handling fees will be deducted from the refund.

Return Process

1. Do not return any items without first initiating a return request. Unauthorised returns will be rejected.
2. To initiate a return, use the contact form in the navigation menu or email us at support@jdmperformance.net, clearly stating your order number and reason for return and photo / video evidence,
3. We will provide return instructions and the return address.
4. Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

Refunds

• Once the returned item is received and inspected, refunds will be processed to the original payment method within 7-10 business days.
• Refund times may vary depending on your payment provider.

Exceptions

• Gift cards and personalized items are non-returnable.
• Clothing items are made-to-order and are non-returnable and non-refundable, unless defective or incorrect due to our error. We encourage customers to check size charts carefully and consider ordering a size up for a looser fit.
• Failure to collect an order when delivered is the buyer’s responsibility, and any related costs will be deducted from the refund.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover shipping costs.

Additional Terms

• We recommend professional fitment of parts. JDM Performance is not liable for damages resulting from incorrect installation or improper use.
• JDM Performance reserves the right to modify or terminate these terms at any time without prior notice.
• Provisions related to liability limitations, indemnification, and other essential conditions shall remain in effect after termination.

This return policy is accessible to all website visitors without requiring login or personal information. For more information, please visit our FAQ's section..

Return address:

JDM Performance, Unit 148212, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Termination of these terms and conditions may occur without prior notice from JDM Performance at any time, for any reason. However, provisions related to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall remain in effect even after termination.

We may deliver notice to you through e-mail, a general notice on the site, or any other reliable method to the address you have provided to us.

We strive to process refunds promptly, typically within 48 hours of receiving a returned item. However, it's important to note that processing times can vary with different banks, and it may take them several days to credit the refund to your account. Therefore, we kindly ask you to allow up to ten working days from the time you post the item back to us before inquiring about your refund. Rest assured, we will keep you informed and send you an email notification once your refund has been processed.

At JDM Performance, we value your trust and strive to deliver the highest quality JDM performance parts, accessories, and customer service. Below are our return instructions to ensure a smooth process should you need to return an item.

Return Policy Overview

1. Eligibility for Returns

   • Defective or Incorrect Items: If you receive an incorrect or defective item, we will take full responsibility for covering return shipping costs and offer refunds exclusively for faulty products, in compliance with applicable laws.

   • Non-Eligible Returns: We do not accept returns if the wrong item was purchased without consulting us prior to placing the order. Please ensure you select the correct item for your vehicle before making a purchase.

2. Contacting Us Before Returning Items

   • Important: Do not send any return item without first contacting us to open a return ticket. Unauthorized returns will not be processed.

   • Notify us within thirty (30) days of receiving the product.

   • Use the contact form in the navigation menu or email us at support@jdmperformance.net.

3. Shipping Requirements

   • All return shipments must be made freight prepaid.

   • Use a shipping method with tracking and insurance coverage to protect your return.

   • COD or freight collect shipments will not be accepted.

4. Condition of Returned Items

   • Items must be returned in their original condition and packaging.

   • Claims for missing, incorrect, or damaged items must be submitted within three (3) business days of receiving the merchandise. Please inspect your products promptly upon receipt.

5. Returns for Errors by JDM Performance

   • If we sent you the wrong item due to an error on our part, contact us immediately so we can rectify the issue.

Return Address

Please send all eligible returns to the following address:

JDM Performance
Unit 148212
Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH, UK

Additional Notes

• Refunds: Refunds are exclusively provided for faulty products.

• Professional Fitment: We recommend professional fitment of all parts. JDM Performance shall not be liable for damages resulting from improper use or fitment.

• Termination Clause: JDM Performance reserves the right to terminate or modify these terms without prior notice.

For any questions or concerns, please contact our support team at support@jdmperformance.net.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value, you can also these with any sale offers or discount codes we have running!