FAQ's

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online, please be aware it can take upto 4days for tracking to update, for international orders once the item is in transit it is quite common for the tracking information to update only after the item has entered the destination country.

Track your order in real time right here using the tracking tool here > Track your order

We proudly offer our free international shipping service to almost all regions and countries around the globe. We utilize only the best couriers in the industry to ensure your order reaches you safely and efficiently, no matter where you are located.

✅ Enjoy FREE Tracked Shipping on All Orders – No Hidden Fees

At JDM Performance, we’re committed to delivering high-quality JDM performance parts, accessories, and styling products directly to your door — quickly, reliably, and with no hidden charges.

Shipping Options

Free Tracked Standard Shipping
All orders include free tracked shipping. Your tracking number will be provided once your item has been dispatched, giving you peace of mind from checkout to delivery.

Express Shipping Upgrade (for bulkier orders)
Orders over 2kg may be automatically upgraded to express shipping at no extra cost, depending on the destination and courier availability.

Estimated Delivery Times

All shipping times are estimates based on business days.

• United Kingdom: 5–10 business days

• European Union: 5–10 business days

• USA: 7–10 business days

• Canada: 7–10 business days

• Australia / New Zealand: 7–10 business days

• Asia: 7–10 business days

• Other International Destinations: 10–14 business days

Please note: While we strive to meet the estimated delivery timeframes, they are not guaranteed. Occasional courier delays or customs inspections may occur. JDM Performance is not responsible for any delays once the order has been dispatched. Once an item has been shipped and is in transit, we are not liable for delays caused by the shipping carrier, customs, or other external factors. Refunds will not be issued due to shipping delays, although we are always here to assist where possible.

Shipping & Refund Policy Notes

• Shipping times are estimates only and not guaranteed.

• Initial shipping costs are non-refundable in cases of returns or order refusal.

• Any unclaimed, refused, or undeliverable orders (due to incorrect address or missed delivery) may be subject to return shipping and handling fees, which will be deducted from any applicable refund.

• For more information, see our Return Policy.

Need Help?

Live Chat: Visit us at JDMPerformance.net and use our live chat for real-time assistance.
Track Your Order | FAQs
Email: info@jdmperformance.net – we aim to reply within 24 hours.

If you have any questions about tracking, returns, or shipping, our support team is here to help.

At JDM Performance, we're not just delivering parts; we're delivering performance, reliability, and satisfaction straight to your door.

JDM Performance - Shipping Information

✅ Enjoy FREE Shipping on all Orders - no hidden fees!

At JDM Performance, we're dedicated to providing you with top-quality JDM performance parts, JDM parts, and accessories for your car. Our commitment extends to timely deliveries, ensuring your orders reach you swiftly and securely.

Shipping Options:

1. Free & Tracked Standard Shipping

   Enjoy FREE tracked standard shipping on all orders. Every shipment includes tracking, ensuring the safe and reliable delivery of your JDM car parts with confidence.

1. Express Shipping:

   • For bulkier items exceeding 2kg, we seamlessly upgrade you to express shipping without any extra charges, ensuring you get your JDM performance parts even faster.

Shipping Timeframes:

Please be aware that our delivery estimates are based on business days. While we ardently aim to meet these timeframes, occasional shipping delays beyond our control might occur.

Shipping Estimates:

• United Kingdom: 5-7 Business Days
• EU Countries: 5-7 Business Days
• USA: 7-10 Business Days
• Canada: 7-10 Business Days
• Asia: 7-10 Business Days
• Australia: 7-10 Business Days
• New Zealand: 7-10 Business Days
• Other International: 10-14 Business Days

FAQs

Please refer to the FAQ's section.

Assistance & Inquiries:

Connect with us at info@jdmperformance.net. We aim to respond within 24 hours, steadfastly working towards addressing your concerns. We firmly believe every challenge has a solution.

At JDM Performance, we're not just delivering parts; we're delivering performance, reliability, and satisfaction straight to your door.

The majority of your items will be shipped together in a single package. However, please be aware that certain items might be dispatched separately from the rest of your order due to specific shipping requirements. If you find any items missing upon receipt, we encourage you to promptly contact us at support@jdmperformance.net. Our dedicated support team is ready to assist you with any concerns or queries you may have.

This is automatically sent to your email address when you place an order, Please make sure to check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Take advantage of our complimentary, free worldwide standard shipping service on all orders, regardless of size. Every shipment is equipped with tracking capabilities, providing you with the assurance of a safe and secure delivery of your JDM car parts. We ensure a seamless and worry-free shipping experience from our door to yours.

We are delighted to offer free international shipping. Our unique products are available worldwide, ensuring that wherever you are, you can enjoy our distinctive offerings. We partner with reputable carriers to ensure efficient and secure delivery of your items directly to your doorstep.

We strongly recommend reviewing your order carefully before submission to ensure the accuracy of size and design selections. In case you discover any discrepancies post-order placement, kindly reach out to our customer support team at support@jdmperformance.net within 24 hours. Our dedicated team is committed to assisting you as effectively as possible to resolve any issues. Please be aware that while we strive to accommodate changes, we cannot guarantee them due to the high efficiency of our shipping team, which often processes orders within 24 hours of placement.

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country. This is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

You can track your order in real time here

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country, so it could appear the item is stuck, this is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

We diligently partner with trusted shipping carriers, ensuring each item is shipped with tracking and proof of delivery for your peace of mind. However, once items have left our facility, we are unable to assume further responsibility for their transit. In the event of any delivery issues, we recommend contacting your local post office to verify if the package was redirected to another location. Should you face any challenges or need assistance, please do not hesitate to reach out to our customer service team at support@jdmperformance.net We are here to help and ensure a smooth experience.

There is only a short amount of time between when you place your order and when we start processing it, usually a few hours at most. If you contact us straight away after ordering, via info@jdmperformance.net we may be able to cancel your order before it’s processed, please be aware we are unable to cancel an order once its in transit.

We generally cancel orders only in two scenarios: if there's an issue with stock availability, or upon your request. In the rare event that we must cancel your order due to stock-related issues at our end, we sincerely apologize for any inconvenience caused. In such cases, we will always propose alternative product options and ensure that your refund is processed promptly and in full. Our priority is to resolve any issues swiftly and to your satisfaction.

We cover all customs, tariffs, and import fees for most countries, there are no hidden costs. Shipping is also completely free, making your experience as smooth and hassle free as possible.

However please note due to the frequent changes in U.S. import regulations and tariffs on certain product categories, we cannot guarantee the same for orders shipping to the United States. Some U.S. customers may be charged duties or fees by U.S. Customs depending on the item, value, or updated trade policies.

If you're ordering from the U.S we’ll always do our best to minimize any impact and assist if any issues arise.

Return Policy – JDM Performance

At JDM Performance, we stand behind the quality of our JDM performance parts, JDM parts, and JDM accessories. We offer a 14-day return policy, starting from the date of delivery, under the following conditions:

Eligibility for Returns

• Returns are only accepted for damaged, defective, or incorrect items.

• Returns for buyer error (e.g. wrong item ordered, incorrect fitment, or change of mind) are not accepted.

• Items must be unused, unworn, with tags, and in original packaging.

• Returns must be initiated within 14 days of delivery and include clear photo or video proof of any defect or issue before approval.

• A receipt or proof of purchase is required for all returns.

• Any claims for missing, incorrect, or damaged items must be submitted within three (3) business days of receiving the product.

• Claims for “item does not fit” must include visual evidence of incompatibility.

Return Costs & Restocking Fee

• Return shipping costs are the buyer’s responsibility unless the item is confirmed defective or incorrect.

• All return shipments must be freight prepaid, using a tracked shipping method. We recommend adding insurance for your protection.

• COD or freight collect shipments are not accepted, and any additional charges incurred during the return process will be deducted from the refund.

• A 25% restocking fee applies to all authorised non-defective returns.

• Failure to collect an order, provide a valid address, or refusal of delivery is the buyer’s responsibility. Any return shipping or handling fees will be deducted from any applicable refund.

Return Process

• Do not return any items without first initiating a return request. Unauthorised returns will be rejected.

• To initiate a return, use the contact form in the navigation menu or email us at support@jdmperformance.net clearly stating your order number, reason for return, and including photo or video evidence.

• Once approved, we will provide return instructions and the correct return address.

• Customers are responsible for return shipping costs, except in cases of verified defective or incorrect items.

Refunds

• Once the returned item is received and inspected, refunds will be processed to the original payment method within 3-10 business days.

• Refund times may vary depending on your payment provider and bank processing times.

Exceptions

• Gift cards and personalised items are non-returnable.

• Clothing items are made-to-order and are non-returnable and non-refundable, unless defective or incorrect due to our error. We encourage customers to check size charts carefully and consider ordering a size up for a looser fit.

• Failure to collect or accept delivery of an order is the buyer’s responsibility, and any related costs will be deducted from any applicable refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 business days of delivery with photo or video evidence. We will arrange for a replacement or refund and cover shipping costs for verified issues.

Additional Terms

• We recommend professional fitment of parts. JDM Performance is not liable for damages or costs resulting from incorrect installation or improper use.

• JDM Performance reserves the right to modify or terminate these terms at any time without prior notice.

• This policy is accessible to all website visitors without requiring login or personal information. For more information, please visit our FAQ's section..

Return address:

JDM Performance, Unit 148212, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Termination of these terms and conditions may occur without prior notice from JDM Performance at any time, for any reason. However, provisions related to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall remain in effect even after termination.

We may deliver notice to you through e-mail, a general notice on the site, or any other reliable method to the address you have provided to us.

We strive to process refunds promptly, typically within 48 hours of receiving a returned item. However, it's important to note that processing times can vary with different banks, and it may take them several days to credit the refund to your account. Therefore, we kindly ask you to allow up to ten working days from the time you post the item back to us before inquiring about your refund. Rest assured, we will keep you informed and send you an email notification once your refund has been processed.

At JDM Performance, we value your trust and strive to deliver the highest quality JDM performance parts, accessories, and customer service. Below are our return instructions to ensure a smooth process should you need to return an item.

Return Policy Overview

1. Eligibility for Returns

   • Defective or Incorrect Items: If you receive an incorrect or defective item, we will take full responsibility for covering return shipping costs and offer refunds exclusively for faulty products, in compliance with applicable laws.

   • Non-Eligible Returns: We do not accept returns if the wrong item was purchased without consulting us prior to placing the order. Please ensure you select the correct item for your vehicle before making a purchase.

2. Contacting Us Before Returning Items

   • Important: Do not send any return item without first contacting us to open a return ticket. Unauthorized returns will not be processed.

   • Notify us within thirty (30) days of receiving the product.

   • Use the contact form in the navigation menu or email us at support@jdmperformance.net.

3. Shipping Requirements

   • All return shipments must be made freight prepaid.

   • Use a shipping method with tracking and insurance coverage to protect your return.

   • COD or freight collect shipments will not be accepted.

4. Condition of Returned Items

   • Items must be returned in their original condition and packaging.

   • Claims for missing, incorrect, or damaged items must be submitted within three (3) business days of receiving the merchandise. Please inspect your products promptly upon receipt.

5. Returns for Errors by JDM Performance

   • If we sent you the wrong item due to an error on our part, contact us immediately so we can rectify the issue.

Return Address

Please send all eligible returns to the following address:

JDM Performance
Unit 148212
Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH, UK

Additional Notes

• Refunds: Refunds are exclusively provided for faulty products.

• Professional Fitment: We recommend professional fitment of all parts. JDM Performance shall not be liable for damages resulting from improper use or fitment.

• Termination Clause: JDM Performance reserves the right to terminate or modify these terms without prior notice.

For any questions or concerns, please contact our support team at support@jdmperformance.net.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value, you can also these with any sale offers or discount codes we have running!

For faster assistance, use our live chat feature at JDMPerformance.net.

You can also track your order in real time and browse our full FAQ section for quick answers to common questions.

Still need help? Feel free to email us at info@jdmperformance.net and we’ll get back to you as soon as possible.

Our dedicated customer service team is available Monday through Friday and ready to assist with any questions or concerns. We aim to respond to all emails within 48 hours. Your inquiries are important to us, and we’ll address each one as promptly as possible.

For faster assistance, you can use our live chat feature at JDMPerformance.net.

You can also track your order in real time and browse our full FAQ section for quick answers to common questions.

JDM Performance is an automotive brand and supplier of parts, accessories, and apparel, dedicated to offering high-quality automotive products and accessories inspired by the Japanese Domestic Market (JDM). We are committed to providing a broad spectrum of performance-enhancing parts and visually appealing accessories that reflect the innovative and spirited nature of JDM-style tuning. Our mission is to make these unique and efficient products at an accessible prices, serving car enthusiasts who are passionate about the unique combination of speed, efficiency, and style that is intrinsic to the JDM philosophy.

Yes, JDM Performance is a legitimate automotive brand and parts supplier. We pride ourselves on offering high-quality automotive products, apparel and accessories inspired by the Japanese Domestic Market (JDM). Our commitment to providing performance-enhancing parts and aesthetically pleasing accessories at affordable prices has earned us the trust and satisfaction of car enthusiasts worldwide. We uphold the highest standards of quality and customer service, ensuring a reliable and satisfactory experience for all our customers.

Yes of course for T Shirts check our size guide here T Shirt Size Guide 

For Hoodies check our size guide here Hoodie Size Guide

Stay updated with our latest product releases and events by subscribing to our email listing or following us on our social media pages, links at the footer of the website.

Yes! If you're looking for a specific part or accessory not currently listed on our site, or if you're interested in customizing products such as clothing or floor mats, JDM Performance is here to assist. We have access to a vast network of suppliers for sourcing specific items and offer custom design services to create uniquely tailored products. Please contact our customer service team with the details of the item you need or the customizations you envision. We're dedicated to fulfilling your specific requirements and helping you express your individual style or enhance your vehicle's performance and aesthetics.