FAQ's

General Questions

How quickly will customer service respond to my email?

Our dedicated customer service team is available Monday through Friday and is eager to assist you with any questions or concerns you may have. We endeavor to respond to all emails within 48 hours. Please rest assured that your inquiries are important to us, and each one will be addressed as swiftly as possible. To ensure efficient handling of your requests, please note that if multiple emails are sent, the response time will be calculated from the most recent email received.

What payment methods do you accept?

We offer a wide range of payment options for your convenience, including Apple Pay, PayPal, Visa, Discover, MasterCard, American Express, Cirrus, Maestro, Shop Pay, Amazon Pay, and Google Pay. Choose the method that works best for you and enjoy a seamless shopping experience.

What if I forgot to use a discount code?

We understand that sometimes things can be overlooked in the rush of completing a purchase. Unfortunately, if a discount code is forgotten and not entered at the time of checkout, we are unable to retroactively apply it, as all sales are considered final once processed. However, we're happy to let you know that you can use your discount code for your next purchase! We appreciate your understanding and look forward to serving you again.

Why is my discount code not working?

Please note that your discount code might not apply to all or certain parts of your order, especially if some items are already on sale. We ensure to offer you the best price possible, so additional discounts are not applicable on already discounted items. However, don't worry, you can save your discount code for your next purchase, or use it once the current sale ends! We always aim to provide you with great value and appreciate your understanding.

What is JDM Performance?

JDM Performance is an automotive brand and parts supplier, dedicated to offering high-quality automotive products and accessories inspired by the Japanese Domestic Market (JDM). We are committed to providing a broad spectrum of performance-enhancing parts and visually appealing accessories that reflect the innovative and spirited nature of JDM-style tuning. Our mission is to make these unique and efficient products accessible at an affordable price, serving car enthusiasts who are passionate about the unique combination of speed, efficiency, and style that is intrinsic to the JDM philosophy.

is JDM Performance legit?

Yes, JDM Performance is a legitimate automotive brand and parts supplier. We pride ourselves on offering high-quality automotive products and accessories inspired by the Japanese Domestic Market (JDM). Our commitment to providing performance-enhancing parts and aesthetically pleasing accessories at affordable prices has earned us the trust and satisfaction of car enthusiasts worldwide. We uphold the highest standards of quality and customer service, ensuring a reliable and satisfactory experience for all our customers.

Ordering and delivery

Can I place an order without creating an account?

Yes! You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://jdmperformance.net/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@jdmperformance.net just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We generally cancel orders only in two scenarios: if there's an issue with stock availability, or upon your request. In the rare event that we must cancel your order due to stock-related issues at our end, we sincerely apologize for any inconvenience caused. In such cases, we will always propose alternative product options and ensure that your refund is processed promptly and in full. Our priority is to resolve any issues swiftly and to your satisfaction.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@jdmperformance.net we may be able to cancel your order before it’s processed, please be aware we are unable to cancel an order once its in transit.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

At JDM Performance, we're dedicated to providing you with top-quality JDM performance parts, JDM parts, and accessories for your car. Our commitment extends to timely deliveries, ensuring your orders reach you swiftly and securely.

Shipping Options:

  1. Free & Tracked Standard Shipping:

    • Enjoy our complimentary standard shipping service for orders of all sizes. We equip each shipment with tracking capabilities, granting you confidence in the safe and secure arrival of your JDM car parts.
  2. Express Shipping:

    • For bulkier items exceeding 2kg, we seamlessly upgrade you to express shipping without any extra charges, ensuring you get your JDM performance parts even faster.

Shipping Timeframes:

Please be aware that our delivery estimates are based on business days. While we ardently aim to meet these timeframes, occasional shipping delays beyond our control might occur.

Express Shipping Estimates:

  • United Kingdom: 5-9 Business Days
  • EU Countries: 7-10 Business Days
  • USA: 7-10 Business Days
  • Canada: 10 Business Days
  • Asia: 7-14 Business Days
  • Australia: 7-14 Business Days
  • New Zealand: 7-14 Business Days

Standard Shipping Estimates:

  • United Kingdom: 7-14 Business Days
  • EU Countries: 9-16 Business Days
  • USA: 7-14 Business Days
  • Canada: 10-16 Business Days
  • Asia: 7-14 Business Days
  • Australia: 9-16 Business Days
  • New Zealand: 9-16 Business Days
  • Russia: 13-24 Business Days
  • Mexico/Brazil: 13-24 Business Days
  • International: 12-28 Business Days

 

 

 

What countries do you ship to?

We proudly offer our free international shipping service to almost all regions and countries around the globe. We utilize only the best couriers in the industry to ensure your order reaches you safely and efficiently, no matter where you are located.

How much is shipping?

Take advantage of our complimentary, free worldwide standard shipping service on all orders, regardless of size. Every shipment is equipped with tracking capabilities, providing you with the assurance of a safe and secure delivery of your JDM car parts. We ensure a seamless and worry-free shipping experience from our door to yours.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online, please be aware it can take upto 4days for tracking to update, for international orders once the item is in transit it is quite common for the tracking information to update only after the item has entered the destination country.

Do you ship worldwide?

Absolutely! We are delighted to offer free international shipping. Our distinctive products are available worldwide, ensuring that no matter your location, you have access to our unique offerings. For international deliveries, we partner with reputable carriers, assuring efficient and secure delivery of your items right to your doorstep.

What if I want to change my order once it is placed?

We strongly recommend reviewing your order carefully before submission to ensure the accuracy of size and design selections. In case you discover any discrepancies post-order placement, kindly reach out to our customer support team at support@jdmperformance.net within 24 hours. Our dedicated team is committed to assisting you as effectively as possible to resolve any issues. Please be aware that while we strive to accommodate changes, we cannot guarantee them due to the high efficiency of our shipping team, which often processes orders within 24 hours of placement.

Will items be shipped separately?

The majority of your items will be shipped together in a single package. However, please be aware that certain items might be dispatched separately from the rest of your order due to specific shipping requirements. If you find any items missing upon receipt, we encourage you to promptly contact us at support@jdmperformance.net. Our dedicated support team is ready to assist you with any concerns or queries you may have.

What happens if my package says it's delivered but I have not received it?

We diligently partner with trusted shipping carriers, ensuring each item is shipped with tracking and proof of delivery for your peace of mind. However, once items have left our facility, we are unable to assume further responsibility for their transit. In the event of any delivery issues, we recommend contacting your local post office to verify if the package was redirected to another location. Should you face any challenges or need assistance, please do not hesitate to reach out to our customer service team at support@jdmperformance.net We are here to help and ensure a smooth experience.

Why is my tracking not updating?

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country. This is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

Why is my item stuck in transit?

We would like to inform you about an important aspect of the shipping process for international orders. Once your item has been dispatched and is in transit, it is a standard occurrence for the tracking information to be updated only after the item has entered the destination country, so it could appear the item is stuck, this is a common practice in international logistics.

We appreciate your understanding and patience in this matter. Rest assured, you will receive updated tracking information as soon as it becomes available.

If you have any further questions or require additional assistance, please feel free to contact us.

Returns & Refunds

What is your return policy?

We at JDM Performance understand the importance of providing high-quality JDM performance parts, JDM parts, and JDM accessories to our valued customers. If you receive an incorrect or defective item, we'll assume responsibility and cover the return shipping costs, offering refunds exclusively for faulty products in compliance with applicable laws.

We do not accept returns if you purchased the wrong item without consulting us before making the purchase. It is important to ensure that you have selected the correct item to fit your vehicle prior to placing your order. If you are unsure about any product, please contact our customer service team for assistance before making a purchase. If you have received the wrong item due to an error on our part, please contact us immediately so we can rectify the issue.

To ensure a smooth and hassle-free returns process, you are advised to notify us within seven (7) days of receiving the product via email. All return shipments must be made freight prepaid, and we highly recommend that you choose a shipping method that provides tracking and insurance coverage. Please note that we do not accept COD or freight collect shipments, and any additional charges incurred during the returns process shall be borne by you.

Returned items must be in their original condition and packaging, and any claim for a missing, incorrect, or damaged item must be submitted within three (3) business days of receipt of the merchandise. Please inspect your products upon receipt to ensure that any issues are promptly reported.

In the event that you meet the requirements for returning a product, please use the contact form in the open navigation menu or send us an email at support@jdmperformance.net.

Termination of these terms and conditions may occur without prior notice from JDM Performance at any time, for any reason. However, provisions related to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall remain in effect even after termination.

We may deliver notice to you through e-mail, a general notice on the site, or any other reliable method to the address you have provided to us.

Please note that we recommend professional fitment of parts. JDM Performance shall not be liable for any special or consequential damages that may result from the use of, or inability to use, the materials on this site or the performance of the products, even if JDM Performance has been advised of the possibility of such damages. However, applicable laws may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Where is my refund?

We strive to process refunds promptly, typically within 48 hours of receiving a returned item. However, it's important to note that processing times can vary with different banks, and it may take them several days to credit the refund to your account. Therefore, we kindly ask you to allow up to ten working days from the time you post the item back to us before inquiring about your refund. Rest assured, we will keep you informed and send you an email notification once your refund has been processed.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.